Reference

Terms and Conditions That Govern Your prizewise Account

These terms set out what you agree to when you open and use a prizewise account, including how your wallet, payments, and access work. Access to prizewise depends on your state's laws and eligibility requirements — read these terms before you get started.

State eligibility appliesPayPal, Venmo, Play+ coveredAccount-level enforcementSubject to change with notice
prizewise Terms and Conditions That Govern Your prizewise Account
HOW WE ENFORCE THIS

Account Security and Terms Handling

Data Retention

We retain account data, transaction records, and identity documents for as long as required by the laws of your state. You may request a summary of what we hold via live chat.

Cookie and Session Policy

Cookies help us keep your session active across mobile and desktop. You can manage cookie preferences in your browser settings; blocking certain cookies may affect account functionality.

Account Security Steps

We use SSL encryption across all account pages. If we detect unusual login activity, we may require an OTP to your registered email or phone before restoring access.

Requesting Changes

To update personal details, correct a name, or close your account under these terms, contact support via live chat or email. Account changes affecting payment methods require re-verification.

TERMS CONTACT

Reach Us About These Terms

Team online

Live Chat

Start a live chat session from your account dashboard to ask about specific clauses, account holds, or verification steps tied to these terms.

Email Support

Send a written query to our support address for anything requiring a documented response — account closure requests, terms disputes, or wallet adjustment questions.

Account Help Center

Your account settings page includes a help section where you can submit a terms-related request, check verification status, or flag a payment discrepancy.

Common Questions About These Terms

If something in these terms is unclear, the answers below cover the questions we hear most often. For anything not listed here, live chat is the fastest path to a direct answer.

These terms apply to any person who opens a prizewise account. Access depends on your state — if online casino or sportsbook access is not permitted under your state's laws, these terms do not grant you that access.

We can update these terms, but we'll give you reasonable advance notice before changes take effect. Continuing to use your account after that notice period means you've accepted the updated version.

Eligible balances are returned to the payment method used for deposit — PayPal back to PayPal, Venmo back to Venmo — after identity verification is confirmed and any outstanding review is complete.

Yes, but Play+ activity is also governed by the separate Play+ cardholder agreement. Where the two documents conflict, the cardholder agreement controls for card-specific terms and our terms control for account-level rules.

Contact our support team via live chat or email with your account details. We'll confirm what data we hold and provide it in a format consistent with your state's applicable data-access requirements.

prizewise operates only where state law permits. Before opening your account, we check your location and identity. If your state does not allow this type of platform, your account will be restricted or closed.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.